Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at velesor2025@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at velesor2025@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at velesor2025@gmail.com.

Easy shopping, simple returns—that’s our promise.

We want you to feel confident shopping at DRC Service. If something isn’t right, we offer a smooth and transparent return process.

New Products

  •         Unopened Items: If the product remains unopened, customers are eligible for a full refund if returned within 7 days of delivery.
  •         Opened but Undamaged Items: We do not offer refunds for new products that have been opened but arrived without any damages. These items cannot be returned unless they are faulty.
  •        Opened and Damaged Items: If the product has been opened and arrived damaged, we will offer an exchange. If the product is out of stock, a full refund will be issued.

Refurbished Products:

  •         Unopened Refurbished Products: These can be returned within 7 days of delivery for a full refund, as long as they remain unopened.
  •          Opened Refurbished Products: Once opened, refurbished products cannot be returned or refunded, regardless of their condition.

Additional Return Conditions

Returned items must be received in their original condition and packaging. All serial numbers will be verified prior to processing any return, exchange, or refund.

We reserve the right to deny returns that show signs of misuse, alteration, missing components, or abuse of the return policy.

Fraud Prevention and Abuse Protection

To protect against fraud and return abuse:

  • Orders with unusually high quantities or dollar amounts may require additional verification prior to fulfillment.
  • Returns may be denied for customers with excessive return activity.
  • Refunds may be withheld until the returned item is received, inspected, and verified.
  • Any attempt to return an item different from what was shipped will result in a denied refund.
  •  We reserve the right to update or modify this policy at any time.