Return Policy

We want you to feel confident shopping at Shumoff. If there is an issue with your order, we aim to make the return process simple and transparent.

Return Eligibility

Unopened Products: Products that remain unused and unopened can be returned within 7 days of delivery for a full refund.

Opened Products (No Damage): Products that have been opened but are not damaged are not eligible for a refund.

Damaged Products: If a product arrives damaged or defective, please contact us. We may offer a replacement or refund depending on the situation.

Return Conditions

• Refunds are issued after the returned product is received and inspected.
• Return shipping costs are the responsibility of the customer, unless the product arrived damaged or incorrect.
• Items must be returned in their original packaging when possible.